Do you offer a money-back guarantee?
our hosting packages excluding Dedicated Servers include
a 30 day money back guarantee. Only new customers are
eligible for our 30 day money back guarantee. If the TOS/AUP
agreed upon when ordering is violated this also makes
you ineligible for the 30 day money back guarantee. We
also reserve the right to not accept a refund request on
a case by case basis if we feel our services were abused
and/or taken advantage of.
Do you have an uptime guarantee?
offer a 99.9% network uptime guarantee back by our SLA,
though in the real world we average over 99.99% day in
and day out over the past decade.
How long does it take for my account to be activated?
VPSs are provisioned immediately upon successful payment
and automated fraud check completion.* The system may
take up to 5-15 minutes to deploy your VPS and send the
welcome email. Dedicated servers are generally delivered
in 12-24 hours.
failing automated fraud checks will be subjected to
manual order review by our staff and will cause your
order to be delayed.
What type of payments do you accept?
accept Debit/credit card (Visa, MasterCard, Discover &
American Express) as well as PayPal (Out of India) NEFT,
IMPS and mobile Wilet, payments. We do not accept
Will you migrate my hosting account/websites from
provide free migrations from supported control panels
and we offer professional services paid migrations for
any custom needs. Once you receive the welcome email
please submit a support ticket through our support
portal and we will be glad to assist you.
Do I need my own domain name when signing up for a
order to purchase a hosting package you will need your
Can you register domain names for me?
offer a full line of domain registration services.
What’s covered under managed services?
more about what's covered under our managed support,
please see our Support
How do I submit a ticket?
you the option of submitting a ticket by simply sending
us an email which can be tracked and monitored via our helpdesk.
You can also submit a ticket through your billing login.
Do you offer managed VPSs and Dedicated Servers?
do offer Fully Managed VPSs, Smart Servers, and
Dedicated Servers. For more detailed information please
visit our Managed Support page.
Can I upgrade my account at a later time?
can upgrade your account at anytime. Please email us at
firstname.lastname@example.org with your customer ID and we will take
care of your request. Please note: once your plan is
upgraded you can not request a downgrade of the same
plan for at least one month.
Can I host adult, warez or illicit sites or content?
Do your prices include GST ?
prices do not include GST.
How will I receive my login details?
receive your login details via email.
Is there any downtime if I upgrade my VPS?
upgrades are seamless and involve zero downtime.
When are my renewal invoices issued/due?
are generated 10 days before their respective due date.